Returns & refunds

Request a return within 30 days of delivery. Items must be unused, in their original packaging, and complete with any accessories that came with them.

Because these are party goods, we cannot accept returns on items that have been inflated, worn, opened cosmetics or face paint, or anything sold as a sealed set once the seal is broken.

We pay when the fault is ours: the item arrived damaged, faulty, or was not what you ordered. Send us a photo and we cover the return or simply replace the item.

You pay when you change your mind. Our parcels travel internationally, so return postage is often close to the value of a small item. In those cases we will usually offer a partial refund or store credit instead, so you are not out of pocket on postage.

Tell us within 7 days of delivery and include a photo. We will send a replacement or refund you in full, including the $5.99 shipping charge. You will not need to return a damaged item in most cases.

Approved refunds go back to the original payment method. Card refunds usually appear within 5-10 business days once we process them, depending on your bank.

Shipping charges are refunded when the return is our fault. On change-of-mind returns the $5.99 shipping charge is not refunded.

Orders can be cancelled for a full refund any time before they are dispatched, which is usually within 1-3 business days of ordering. After dispatch the return process above applies.

Email [email protected]. We reply within one business day.

Include your order number and, where relevant, a photo of the item.